Privacy Policy

This Privacy Policy explains how Spinaconda Casino generally handles personal information when players visit the website, create or use an account, contact support, or otherwise use casino services. We aim to handle information fairly, carefully and transparently. This page also explains the choices and rights available to players in relation to their personal information.

Spinaconda Casino holds licences from the Tobique Gaming Commission (New Brunswick), licence No. 0000002, and from the Autonomous Organisation of Financial Authorities of Comoros (AOFA), licence ALSI-202508056-FI2. The site uses SSL encryption and requires KYC verification before any withdrawal is processed.

Information we may collect

To provide online casino services, Spinaconda Casino may collect information that identifies a player or is reasonably capable of being connected with a player. The information collected depends on how the website and services are used, the account features selected, and any legal or security requirements that apply. Players should provide information that is accurate, complete and kept up to date.

Account and contact information

This may include a player’s name, date of birth, residential details, country of residence, username, password, email address, telephone details and preferences. It may also include communications sent to support, records of enquiries, information provided when a player reports a problem, and details used to administer responsible gaming settings or other account choices.

Identity and verification information

Where identity, age, location or account ownership needs to be checked, we may handle verification information and documents. This can include copies or details of identity documents, evidence of address, information about the source or use of funds where appropriate, and the results of verification checks. Such information helps protect the account, support safer gambling processes and meet applicable obligations.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, winnings, payment methods, transaction history, account balances and related payment status. Payment service providers may process payment details directly. We generally receive information needed to confirm and manage a transaction, rather than unnecessary payment credentials. Transaction records may also be reviewed to identify unusual activity and prevent misuse.

Technical, device and usage information

When a player accesses the website, we may receive technical information such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, access times, referring pages and information about how the website is used. We may also collect security and performance data, including login events, error reports and indicators of suspicious or automated activity.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website performance and improve the player experience. Some cookies may be placed by service providers that help deliver website, analytics, payment or security functions. Players can manage or remove cookies through their browser settings. Disabling some cookies may affect the availability or operation of certain website features.

How we use information

Personal information is used for purposes connected with operating the website and providing casino services. We seek to collect and use information that is reasonably necessary for these purposes and to handle it in a way that is consistent with this Privacy Policy.

Create, maintain and administer player accounts.
Process deposits, withdrawals and other account transactions.
Verify identity, age, account details and eligibility to use relevant services.
Monitor activity for fraud, money laundering, security threats, collusion, abuse and other forms of misuse.
Meet legal, regulatory, tax, accounting, record-keeping and responsible gaming obligations that apply to the services.
Provide customer support, investigate complaints and respond to requests.
Communicate about accounts, transactions, service updates, security matters and changes to website terms or policies.
Send marketing or promotional communications where permitted and where the player has provided consent or another lawful basis applies.
Maintain, test, secure and improve the website, systems and user experience.
Create internal reports, statistics and aggregated information that does not reasonably identify an individual player.

Information may be shared with service providers that help operate the website, such as identity verification, payment, hosting, technology, security, customer support, analytics and communications providers. These providers should receive information relevant to the services they perform and are expected to handle it appropriately. Information may also be disclosed where necessary to protect players, the website or others, to investigate suspected wrongdoing, or to comply with a valid legal or official request.

Some service providers or systems may process information in countries outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections, subject to the requirements that apply to the relevant processing.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Examples may include access controls, account security measures, monitoring, encryption or similar safeguards where appropriate, staff procedures and security reviews. No website or electronic transmission can be guaranteed to be completely secure, so players should also use a strong, unique password and keep login details confidential.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified. Closing an account does not necessarily result in immediate deletion of every record.

Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud, protecting the website, enforcing terms and maintaining accurate financial or operational records. This means certain records may remain after an account is closed, even where a player asks for deletion, when keeping them is required or otherwise allowed.

Where information is retained for these reasons, access and use should remain limited to the relevant purposes. Personal information may also be retained in secure backups for a reasonable period before it is overwritten or deleted through normal backup processes.

Player privacy rights and requests

Players may have rights concerning the personal information held about them. These rights can depend on the circumstances, the type of information, the reason it is held and any legal requirements. A request may need to be verified before information is disclosed or account changes are made, helping protect the player and prevent unauthorised access.

To exercise data rights or ask a privacy question, contact support@spinacondacasino.top. In particular, players may use this email address to request access to their personal information, ask for inaccurate or incomplete information to be corrected, request deletion of their data, or withdraw consent to marketing communications.

Access: ask for information about the personal information held and, where appropriate, a copy of that information.
Correction: ask for inaccurate, out-of-date or incomplete information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where another valid ground for deletion applies.
Marketing consent: withdraw consent to marketing communications at any time. A player can also use an unsubscribe option included in a marketing message where available.
Restriction or objection: in some situations, ask for certain processing to be restricted or object to particular uses of information.
Complaint or question: ask for an explanation about how information is handled or raise a concern about privacy.

A request should include enough information to help identify the relevant account and clearly explain what is being requested. We may ask for additional details or verification where reasonably necessary. We will review requests and respond within a reasonable timeframe, subject to applicable requirements. There may be circumstances where a request cannot be fully completed, such as when information must be retained for legal, security, fraud-prevention or dispute-resolution reasons. If this applies, we will aim to explain the relevant limitation.

Players can choose not to provide certain information, but this may prevent the creation or continued use of an account, completion of verification, processing of transactions, or provision of support and other services. Withdrawing marketing consent does not usually affect essential account, security, transaction or service communications.

Policy updates and contact

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website, and the date or other notice may be updated where appropriate. Players should review this page periodically so they understand how information is handled.

For privacy questions, data access requests, correction requests, deletion requests or withdrawal of marketing consent, contact support@spinacondacasino.top. Please do not send unnecessary sensitive information in an initial message. We may ask for suitable information to verify the request and protect account security.

By using the website, players acknowledge that their information may be handled as described in this Privacy Policy, subject to any choices and rights available to them. This policy is intended as general information about privacy practices and does not remove any rights that cannot lawfully be excluded.